Effective Date: 29 May 2025
Claeyssens Optic BV ("we", "us", or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or contact us.
1. Who We Are
Claeyssens Optic BV
Voskenslaan 32, 9000 Gent, Belgium
Company Number (KBO): BE0440.183.921
Email: info@optiekpelgrim.be
Data Protection Officer (DPO): [Insert if applicable, otherwise remove]
We act as the Data Controller for personal data collected via our website.
2. What Personal Data We Collect
We only collect personal data that you voluntarily provide when using our website, such as when submitting a contact form.
The types of data we may collect:
- Full name
- Email address
- Telephone number
- Any information you include in your message
We do not use cookies for marketing or tracking purposes. Shopify, our hosting provider, may use essential cookies for site functionality. Please refer to Shopify's Privacy Policy for more details.
3. Why We Collect Your Data
We process your personal data only for legitimate purposes, including:
- To respond to inquiries and contact requests
- To provide information about our optical and audiology services
- To comply with legal obligations
We do not sell or rent your personal data to third parties.
4. Legal Basis for Processing
We process your personal data under the following legal bases as defined by the GDPR:
- Consent: When you voluntarily submit your data via the contact form
- Legitimate interest: To respond to your inquiries in the context of our business
- Legal obligation: To comply with Belgian or EU regulations
5. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations.
Typically:
- Inquiry data is kept for up to 12 months unless further contact is initiated.
- If legally required, data may be kept longer.
6. How We Protect Your Data
We implement appropriate technical and organizational security measures to protect your personal data against loss, unauthorized access, alteration, or disclosure.
Our website is hosted by Shopify, which maintains high security and data protection standards.
7. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to access – You can request a copy of your personal data.
- Right to rectification – You can ask us to correct incorrect or incomplete data.
- Right to erasure – You can ask us to delete your personal data (subject to legal limits).
- Right to restriction – You may request that we limit processing under certain conditions.
- Right to object – You may object to the processing of your data.
- Right to data portability – You may request your data in a structured, commonly used format.
To exercise your rights, contact us at: gent@claeyssens.be
8. Sharing Your Data
We do not share your personal data with third parties, except:
- With service providers such as Shopify, strictly for website functionality.
- When required by law or to respond to legal requests from public authorities.
9. International Transfers
We do not transfer your personal data outside the European Economic Area (EEA) unless adequate protection is ensured, in compliance with GDPR rules.
10. Complaints
If you have concerns about how we handle your data, you can contact us directly. You also have the right to lodge a complaint with the Belgian Data Protection Authority (GBA/APD):
Website: https://www.gegevensbeschermingsautoriteit.be (https://www.gegevensbeschermingsautoriteit.be)
Address: Drukpersstraat 35, 1000 Brussels, Belgium
11. Updates to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated date.
12. Contact
For questions or concerns regarding this Privacy Policy or your personal data, please contact:
Claeyssens Optic BV
Voskenslaan 32
9000 Gent, Belgium
Email: info@optiekpelgrim.be